Wholesale Tissue Culture Guarantee
Rare Root Labs offers a Live Arrival Guarantee on covered U.S. tissue culture stock and fully rooted plugs when you choose an eligible air shipping method. Plants are living products. Shipping can stress them. Our process is built around a short claim window, an unboxing video, and a clear path to replacement or store credit when a claim qualifies.
What is covered (summary)
- U.S. tissue culture stock and fully rooted plugs with eligible air shipping.
- Qualifying live-arrival problems reported inside the claim window with the required video (and photos when the claim type needs them).
- Wrong-item claims need the unboxing video plus a clear photo of the incorrect item.
This page is a plain-language summary. The full coverage table, product-type rules, and claim steps live on our Live Arrival Guarantee (warranty) page. Shipping timelines and packaging options are on wholesale policies.
What is not covered (summary)
- Ground shipping orders (live-arrival coverage requires eligible air shipping).
- Claims filed after the 48-hour window.
- Claims without the required unboxing video.
- Normal grow-out or acclimation losses after a healthy arrival.
How to file a claim
- Inspect plants as soon as they arrive.
- Record an unboxing video during the claim window.
- Contact Rare Root Labs within 48 hours of delivery (call or text 954-696-0882, or use site chat).
- Include the video and any required photos so we can review the claim.
FAQ
Is every product on the site covered?
Coverage depends on product type and shipping method. U.S. TC stock and fully rooted plugs can qualify with eligible air shipping. Read the full table on the warranty page before you order.
Do photos alone work for a claim?
Every Live Arrival Guarantee claim needs an unboxing video submitted within 48 hours. Some claim types also need supporting photos.
What happens if a replacement is not available?
Qualifying claims may receive store credit. Store credit does not expire.
Contact
Shipping from Easley, SC
